Yes - we absolutely stand by our product 100%! Silkx Sheets and Pillowcases are backed by a 6 month Manufacturer’s Warranty in the event of a rare manufacturer’s defect- (that is NOT caused by improper cleaning)

Scrunchies have a 90 Day warranty in the event of a manufacturer’s defect.

Please visit our return center here to begin a return or exchange.

For any authorized return where the order value was equal to or above $175, we’ll cover only the return shipping for packages being shipped from the continental U.S. and Hawaii.

For orders under $175, there will be a small restocking fee of $15.

All Orders are also subject to a restocking fee. This fee is equal to 20% of the order value unless the item was damaged during shipping. You'll get a prepaid label from our Care Team by email once you contact us. Once your item(s) reach our facility and have been inspected, your refund will be processed within 10 business days. 

For international returns, we kindly ask that once your return is initiated, you send the items back through your carrier of choice, with the RMA number provided through the process written onto your shipping label. Unfortunately, we do not cover the costs of international return shipping.

FINAL SALE items are not eligible for return or exchange once ordered/purchased.

FREE OR TRIAL items are not eligible for return or exchange once ordered/purchased. if you choose to return a product that your received for free (since there was no payment for the product there would be nothing to refund)

Bedding bundles, sheets, pillowcases and duvet covers may be returned up to 14 days after receipt of purchase, pending they are in Unused condition (e.g., no stains, tears or other soiling - including odors, unopened in original packaging). 

Unfortunately, due to hygienic reasons we are unable to accept returns or exchanges for opened items. New and unopened products may be eligible for a refund or exchange within 14 days of delivery. Refunds for domestic orders will be processed to the payment method used at checkout minus any shipping costs, or issued as store credit in the form of a gift code.

All of our custom products are made to order, so we are unable to accept returns for any custom items.

Due to the rapidly rising costs of international shipments, we are unable to offer any paid exchanges for international orders. Should you wish to make an exchange you would need to cover return shipping and shipping for the new product.

For international returns we are unable to reimburse any return shipping costs, duties or taxes. Refunds for international orders will be processed to the payment method used at checkout minus any shipping costs, or issued as store credit in the form of a gift code.

Items marked as final sale arenot eligible for return or exchange. Coupon codes, vouchers, or other discounts cannot be used when purchasing these items. 

If a product is being returned and replaced due to damage, we kindly ask that you send a photo to help us better identify manufacturing flaws, and to share with our manufacturer and distribution center for quality assurance purposes.

if a product is damaged during shipping please contact us immediately

We will then follow up with the new item(s).